Less that 33% of business have any presence in social spaces. Without a presences there is no opportunity for brand promotion or protection. A consumer can not start a rumour in a printed magazine article but they surely can online. Managing a brand online is as much about protection as it is about promotion.
The 3rd most trusted source of brand information. Following behind family and friends and newspapers the 3rd most trusted source is information online from our “virtual” friends. This is very telling about the level of trust and comfort persons have for the digital world.










